This section provides answers to some of the most Frequently Asked Questions

What’s Salesforce?

Abbreviated SFAsales force automation is a technique of using software to automate the business tasks of sales, including order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis, and employee performance evaluation.

SFA is often used interchangeably with CRM; however, CRM does not necessarily imply the automation of sales tasks.

Learn more about sales force automation, CRM and business intelligence on eCRM Guide.

Automation testing?

In software testingtest automation is the use of software separate from the software being tested to control the execution of tests and the comparison of actual outcomes with predicted outcomes. Test automation can automate some repetitive but necessary tasks in a formalized testing process already in place, or perform additional testing that would be difficult to do manually. Test automation is critical for continuous delivery and continuous testing.

What is the Robot Framework?

Robot Framework is a framework that automates acceptance testing and acceptance test-driven development. Being generic, the framework can also be used to automate business processes, often called Robotic Process Automation (RPA).

The core of the Robot Framework is written in Python but libraries extending it can be in Python or Java. The framework is independent of operating systems and applications. It's open-source and is sponsored by the Robot Framework Foundation.

Test cases in Robot Framework are written using keywords. Keywords themselves are abstracted away from their implementation. This promotes the reuse of keywords across tests and easier maintenance of tests, particularly in large projects.

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